---
title: Return Policy
description: Discover our commitment to quality at Saltitude. We stand behind our products and offer returns for defective items within 30 days.
---

## Return Policy

**Our Commitment to Quality:**  
At Saltitude, we stand behind the quality of our products. Our goal is to ensure that every item we sell meets our high standards and your expectations.

**Defective Item Returns:**  
We understand that occasionally a product may have a defect. In such cases, we are more than willing to accommodate returns provided they meet the conditions of our return policy.

**Return Conditions for Defective Items:**

- Returns must be initiated within 30 days of the delivery date.
- To qualify for a return, items must be found defective or damaged upon receipt.
- Customers are required to provide photo evidence of the defect to help us understand the issue and prevent future occurrences.

**Process for Returning Defective Items:**

1. **Report the Issue:** Contact our [customer service team](mailto:saltitudelife@gmail.com) with your order number, a detailed description of the issue, and clear photo evidence of the defect.
2. **Review:** Our team will review your submission to confirm the defect. Upon approval, we will provide instructions for returning the item and information about the refund or exchange process.
3. **Return the Item:** Once your return request is approved, please follow our instructions to send the item back to us.
4. **Refund or Exchange:** Upon receipt and inspection of the returned item, we will process your refund or exchange. Refunds will be credited to your original payment method.

**Exceptions:**

- Returns without photo proof of the defect or outside the 30-day window will not be accepted.
- Items that are damaged through customer use or that have been altered will not be considered defective and are not eligible for returns.
- Because items are made to order, returns and exchanges are not supported if you ordered the wrong size, color, or simply changed your mind.

**Shipping Costs:**

- Customers are responsible for shipping costs when returning defective items. We recommend using a trackable shipping service.

**Contact Us:**  
If you have any questions or need assistance, please don’t hesitate to contact our [customer support team](mailto:saltitudelife@gmail.com).