Return Policy
Our Commitment to Quality:
At Saltitude, we stand behind the quality of our products. Our goal is to ensure that every item we sell meets our high standards and your expectations.
Defective Item Returns:
We understand that occasionally a product may have a defect. In such cases, we are more than willing to accommodate returns provided they meet the conditions of our return policy.
Return Conditions for Defective Items:
- Returns must be initiated within 30 days of the delivery date.
- To qualify for a return, items must be found defective or damaged upon receipt.
- Customers are required to provide photo evidence of the defect to help us understand the issue and prevent future occurrences.
Process for Returning Defective Items:
- Report the Issue: Contact our customer service team with your order number, a detailed description of the issue, and clear photo evidence of the defect.
- Review: Our team will review your submission to confirm the defect. Upon approval, we will provide instructions for returning the item and information about the refund or exchange process.
- Return the Item: Once your return request is approved, please follow our instructions to send the item back to us.
- Refund or Exchange: Upon receipt and inspection of the returned item, we will process your refund or exchange. Refunds will be credited to your original payment method.
Exceptions:
- Returns without photo proof of the defect or outside the 30-day window will not be accepted.
- Items that are damaged through customer use or that have been altered will not be considered defective and are not eligible for returns.
- Because items are made to order, returns and exchanges are not supported if you ordered the wrong size, color, or simply changed your mind.
Shipping Costs:
- Customers are responsible for shipping costs when returning defective items. We recommend using a trackable shipping service.
Contact Us:
If you have any questions or need assistance, please don’t hesitate to contact our customer support team.